Your Privacy Is Our Responsibility

1.1 Information You Provide Directly

When you open an account or use services on 930ok, the information you provide yourself includes:

• Full name and date of birth (for age verification — our services are available to persons aged 21 and above only)
• Email address and mobile number
• National ID card or passport number (for KYC identity verification)
• Payment details — bKash, Nagad, Rocket, or Upay number; bank account details where applicable
• Transaction history — records of deposits and withdrawals
• Any information provided when contacting our support team

1.2 Information Collected Automatically

Certain information is collected automatically by technical means while you use our platform:

• IP address and device type
• Browser type and version
• Operating system information
• Pages visited and session duration
• Information obtained through cookies and similar tracking technologies
• Gaming activity and betting history

1.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may sometimes collect certain information about you from trusted third parties (such as payment processors or verification services). In such cases, the relevant third party's own privacy policy will also apply.

2.1 Providing and Operating the Service

930ok uses your information to:

• Create, verify, and manage your account
• Process deposit and withdrawal transactions — via bKash, Nagad, Rocket, Upay, or bank transfer
• Correctly deliver bonus and promotional benefits (such as the 150% welcome bonus)
• Manage the VIP program and cashback benefits
• Provide technical support and customer service

2.2 Security and Legal Compliance

• Identity verification (KYC) and age confirmation
• Detecting and preventing fraud, money laundering, and unauthorized activity
• Enforcing Responsible Gaming rules
• Complying with applicable laws and regulations
• Dispute resolution and maintaining audit records

2.3 Platform Improvement and Personalization

• Personalizing your gaming experience
• Sending relevant information about new games, features, and services
• Usage analysis to improve service quality
• Identifying and resolving technical issues

2.4 Communications

If you have given your consent, 930ok may send promotional emails or messages. You can stop such communications at any time by using the unsubscribe link in an email or by contacting the support team. However, transactional, security, and account-related essential messages cannot be stopped.

3.1 Sharing Information with Third Parties

930ok never sells your personal information. However, information may be shared in the following limited circumstances:

• Payment Partners: bKash, Nagad, Rocket, Upay, and associated banks — only the information necessary to complete a transaction
• KYC Verification Services: Approved verification providers for confirming identity
• Technology Service Providers: Partners responsible for platform operations, hosting, and security — who are bound by strict confidentiality agreements
• Law Enforcement Authorities: Information may be provided to authorities pursuant to a court order or valid legal request

3.2 Corporate Changes

If 930ok undergoes a business merger, acquisition, or asset transfer, your information may be transferred to the relevant new party. Should such an event occur, we will give you advance notice and the new party will be required to provide protections equivalent to this policy.

4.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. 930ok uses cookies for the following purposes:

• Essential Cookies: For maintaining login sessions, managing security tokens, and running the platform's core functions — these cannot be disabled
• Performance Cookies: For improving page loading speed and analyzing technical issues
• Analytics Cookies: For understanding user behavior on the platform — aggregated and anonymous data
• Preference Cookies: For remembering language preferences and personalization settings

4.2 Cookie Controls

You can disable non-essential cookies through your browser settings. Please note that disabling certain cookies may limit some functionality of the platform. Essential cookies cannot be disabled for technical reasons.

5.1 Technical Safeguards

930ok follows industry-standard security practices to protect your information:

• SSL/TLS encryption — all data transfers between the website and server are secured
• Encryption of stored data — especially sensitive personal and payment information
• Firewall and intrusion detection systems
• Regular security audits and vulnerability assessments
• Restricted access controls — only authorized staff can access information on a need-to-know basis

5.2 Organizational Safeguards

• Staff training on privacy and data protection
• Strict adherence to data handling policies and procedures
• Confidentiality agreements with third parties are mandatory
• Rapid response plan in the event of a data breach

5.3 Acknowledgment of Limitations

We strive to ensure the highest level of security; however, no method of data transfer or storage over the internet can be guaranteed to be 100% secure. You can also contribute to your own security by keeping your account password confidential and logging out of unused sessions.

6.1 Retention Principles

930ok retains your information only for as long as necessary. Generally:

• Active Accounts: All information is retained while the account remains active
• Closed Accounts: Certain information is retained for a minimum period after account closure as required for legal obligations, dispute resolution, and fraud prevention
• Transaction Records: Retained for the period required under financial regulatory rules
• KYC Documents: Retained in accordance with applicable legal requirements

6.2 Deletion of Data

Once the designated retention period has passed or there is no legal obligation to retain it, 930ok securely deletes or anonymizes your information. If you request account closure yourself, we will complete the process within the applicable timeframe.

7.1 Right to Access and Correct Information

Any 930ok user may exercise the following rights:

• Right of Access: You may request to know what information we hold about you
• Right to Rectification: You may request correction of inaccurate or incomplete information
• Right to Erasure: In certain circumstances you may request that your information be deleted — however, complete deletion may not be possible where legal obligations exist
• Right to Restrict Processing: You may request that the use of your information be limited for specific purposes
• Right to Withdraw from Marketing: You may opt out of promotional communications at any time

7.2 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. We will respond to your request within a reasonable time after verifying your identity. The support team is available 24/7 via live chat and email.

930ok strictly does not provide services to persons under the age of 21. We do not intentionally collect personal information from minors. If it comes to our attention that an account holder is under the age of 21, we will immediately close that account and delete the associated information.

If you believe a minor has opened an account on our platform, please notify our support team immediately.

930ok may update this Privacy Policy from time to time — due to legal changes, the addition of new services, or technical updates. If any significant change is made, we will notify you by email or via a notice on the platform.

Continued use of the platform after a revised policy is published will be considered as your acceptance of the new policy. The "Last Updated" date at the top of the page always reflects the most current version. We recommend revisiting this page from time to time.